Terms And Conditions
Carpet Cleaning Holland Park Service Terms and Conditions
These Terms and Conditions set out the basis on which Carpet Cleaning Holland Park provides carpet, rug, upholstery and related cleaning services to residential and commercial customers within our service area. By making a booking or allowing work to commence, you confirm that you have read, understood and agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the person, company or organisation requesting the services.
Company means Carpet Cleaning Holland Park, the provider of the services.
Services means carpet cleaning and any additional cleaning or related services agreed between the Customer and the Company.
Premises means the property or location where the Services are to be carried out.
Booking means a confirmed appointment for the provision of the Services.
2. Scope of Services
The Company provides professional carpet cleaning and related services at residential and commercial Premises within its service area, which includes Holland Park and nearby locations. The exact scope of the Services for each Booking will be as agreed between the Customer and the Company at the time of confirmation.
The Company will use reasonable care and skill in delivering the Services and will make reasonable efforts to achieve a high standard of cleaning. However, the Customer acknowledges that results may vary depending on the age, condition and type of carpets and fabrics, and the nature of stains and soiling present.
3. Booking Process
Bookings may be made by the Customer through the Companys accepted enquiry or booking channels. A Booking is only confirmed when the Company has accepted the request and provided confirmation to the Customer, including the date, approximate arrival time, and any applicable charges.
The Customer is responsible for providing accurate information when making a Booking, including but not limited to the type and size of areas to be cleaned, condition of the carpets or fabrics, access arrangements and any parking restrictions. If the information provided is incomplete or inaccurate, the Company reserves the right to adjust the quoted price, alter the scope of work, or cancel the Booking.
The Company will allocate an arrival time window rather than a precise time, to allow for traffic and operational factors. The Company will use reasonable endeavours to attend within the agreed time window but cannot guarantee arrival at an exact time.
4. Customer Responsibilities
The Customer must ensure that the Premises are accessible at the agreed time of the Booking, including suitable access to the areas to be cleaned. The Customer must provide access to electricity and water where required, and ensure there is adequate lighting and safe working conditions.
The Customer is responsible for removing small items, valuables, fragile objects and any obstacles from the areas to be cleaned prior to the Companys arrival. While the Company will exercise reasonable care around furniture and belongings, the Company will not be liable for damage to items left in the work area that could reasonably have been removed by the Customer.
The Customer must inform the Company of any known issues that may affect the Services, including pre-existing damage, loose fittings, unstable furniture, or any areas that are particularly delicate or historically treated with specialist products.
5. Pricing, Quotes and Estimates
Prices are generally based on the information supplied by the Customer, including the type and size of the areas to be cleaned and the condition of the carpets or fabrics. Any prices or quotes provided by the Company are given in good faith based on this information.
If, on arrival, the Company finds that the actual work required differs significantly from what was described, the Company reserves the right to amend the price accordingly. Where possible, the Company will agree any revised charges with the Customer before commencing or continuing with the Services. If agreement cannot be reached, the Company may cancel the Booking and the Customer may be liable for a call-out charge.
All prices are stated inclusive or exclusive of any applicable taxes as specified by the Company at the time of Booking, in accordance with applicable UK law.
6. Payment Terms
Unless otherwise agreed in writing, payment is due on completion of the Services on the day of the Booking. The Company accepts payment methods as specified at the time of Booking. The Customer is responsible for ensuring that payment can be made promptly at completion.
For commercial Customers or larger projects, the Company may require a deposit or advance payment, and may issue invoices subject to specific payment terms agreed in writing. Time for payment shall be of the essence. If the Customer fails to make payment by the due date, the Company reserves the right to charge interest in accordance with applicable UK legislation on late payments.
The Company reserves the right to withhold further Services or cancel future Bookings if sums due remain unpaid.
7. Cancellations and Rescheduling
The Customer may cancel or request to reschedule a Booking by giving notice to the Company. The Company operates a cancellation policy designed to account for allocated time and resources.
If the Customer cancels with more than 48 hours notice before the scheduled start time, no cancellation fee will normally be charged. If the Customer cancels within 48 hours but more than 24 hours before the scheduled start time, the Company may charge a partial cancellation fee to cover administrative and scheduling costs. If the Customer cancels within 24 hours of the scheduled start time, or fails to provide access on arrival, the Company may charge up to the full quoted amount for the Booking.
Any specific cancellation charges and timeframes will be communicated to the Customer at the time of Booking. The Company will exercise reasonable discretion in applying fees but is under no obligation to waive them.
The Company reserves the right to cancel or reschedule a Booking due to circumstances beyond its reasonable control, including but not limited to staff illness, equipment failure, severe weather, traffic disruption or safety concerns at the Premises. In such cases, the Company will offer the Customer an alternative appointment but will not be liable for any resulting loss or inconvenience.
8. Access, Parking and Charges
The Customer must ensure that suitable access and, where applicable, parking are available for the Companys personnel and equipment for the duration of the Booking. If parking permits, vouchers or access codes are required, it is the Customers responsibility to arrange these in advance.
Any parking fees, congestion charges or other access-related costs reasonably incurred by the Company to perform the Services may be added to the Customers invoice or fee for the Booking.
9. Condition of Carpets and Fabrics
The Company will inspect carpets and fabrics prior to cleaning and will use methods and products suitable for the type of material and its condition. The Customer acknowledges that certain stains, odours, wear, fading, or damage may not be fully removable or reversible, even with professional cleaning.
The Company cannot guarantee complete stain removal or the restoration of items to their original condition, particularly where stains or damage are old, set, or the result of substances that permanently alter fibres or dyes.
The Customer accepts that pre-existing damage, loose seams, weakened fibres, shrinkage potential, colour instability, or prior improper cleaning treatments may limit the results and may, in rare cases, lead to further deterioration despite reasonable care being taken by the Company.
10. Health, Safety and Property Protection
The Company is committed to operating in a safe and responsible manner. The Customer must ensure that the Premises are safe for work, free from hazards such as exposed wiring, unsafe flooring, aggressive animals, or any other conditions that may pose a risk to the Companys personnel.
The Customer must keep children and pets away from the work area during and immediately after the Services, particularly where cleaning solutions, equipment and wet surfaces may present a risk. The Customer acknowledges that carpets and fabrics may remain damp for some time following cleaning and should be used with appropriate care.
11. Waste Handling and Environmental Considerations
The Company will handle wastewater and any waste generated during the provision of the Services in accordance with applicable UK waste and environmental regulations. The Company will not discharge wastewater in locations that could breach local or national regulations, and will follow appropriate procedures for safe disposal.
Where removal of physical waste such as heavily soiled underlay, carpet offcuts, or bulky items is requested, this may be subject to additional charges and will only be carried out if agreed in advance. The Company is not a licensed carrier of hazardous waste and will not handle materials that are classified as hazardous or require specialist disposal, such as asbestos, clinical waste, or chemical contaminants.
The Customer remains responsible for any waste on the Premises not generated by the Companys activities. The Company may decline to work in areas where waste, contamination, infestations or unsafe conditions pose a risk to health, safety or compliance with regulations.
12. Liability and Limitations
The Company will exercise reasonable care and skill in carrying out the Services. If the Customer is dissatisfied with the standard of work, the Customer must notify the Company as soon as reasonably practicable and in any event within 48 hours of completion. The Company will review the concerns and, at its discretion, may return to re-clean the affected area or offer a reasonable alternative remedy.
The Companys total liability for any loss or damage arising from the provision of the Services, whether in contract, tort including negligence or otherwise, shall be limited to the lesser of the cost of the Services provided under the relevant Booking or the actual direct loss suffered by the Customer. The Company will not be liable for loss of profit, loss of business, loss of opportunity, or any indirect or consequential losses.
Nothing in these Terms and Conditions shall limit or exclude the Companys liability for death or personal injury caused by its negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be limited or excluded under applicable UK law.
The Company shall not be liable for failure to perform, or for delay in performing, any of its obligations where such failure or delay is due to events beyond its reasonable control, including but not limited to severe weather, power outages, transport disruption, accidents, or acts of third parties.
13. Complaints and Service Issues
If the Customer has any complaint or concern about the Services provided, the Customer should contact the Company as soon as possible, providing details of the issue, the date of the Booking, and the areas affected. The Company will investigate complaints in a fair and timely manner and will seek to resolve them with the Customer.
The Customer must allow the Company a reasonable opportunity to inspect and, where appropriate, remedy any issues before arranging third-party work or withholding payment. Failure to do so may limit the Companys ability to address the matter and may affect any potential remedies.
14. Personal Data and Privacy
The Company will collect and use personal data from Customers only as necessary to arrange and deliver the Services, manage Bookings, process payments, and handle enquiries or complaints. The Company will take reasonable steps to keep such data secure and to comply with applicable UK data protection laws.
Customers may request details of the personal data held about them and may ask for corrections where information is inaccurate, subject to applicable legal requirements.
15. Amendments to Terms and Conditions
The Company may update or amend these Terms and Conditions from time to time to reflect changes in its operations, legal requirements or best practice. Any revised terms will apply to new Bookings from the date they are published or otherwise communicated to Customers. Existing Bookings will usually be governed by the version of the Terms and Conditions in force at the time of confirmation, unless otherwise required by law.
16. Governing Law and Jurisdiction
These Terms and Conditions, and any disputes or claims arising out of or in connection with them or the Services, whether contractual or non-contractual, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services.
17. General Provisions
If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or competent authority, such provision shall be treated as severed from the remaining provisions, which shall continue in full force and effect.
No failure or delay by the Company in exercising any right or remedy shall constitute a waiver of that right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy.
These Terms and Conditions constitute the entire agreement between the Customer and the Company in relation to the Services and supersede any prior discussions, correspondence or understandings.
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